Operations & Communications Manager

Duties & Responsibilities:

• Oversees daily front office operations, ensuring consistent, high-quality, customer-focused service; manages inquiry response protocols, appointment coordination, and information dissemination related to services, programs, events, and office procedures; and implements workflow standards that enhance operational efficiency, consistency, and the overall student experience.
• Directs the development and execution of integrated digital and print communications-including website content, social media, promotional materials, and email campaigns-to drive visibility, engagement, and utilization of Center services, programs, and events.
• Directs and supervises student staff supporting front desk operations and the Career Closet, overseeing scheduling, training, performance management, and service delivery standards to ensure operational consistency, accountability, and a high-quality, student-centered experience.
• Develops and executes targeted outreach strategies-including Career Pop-Ups, campus engagement initiatives, and access-focused programming-to expand visibility, drive student participation, and improve equitable access to career development resources.
• Manages administrative operations, including oversight of records, mail, purchase requests, reimbursements, reports, timesheets, and confidential documentation, to support accurate and efficient office functioning; monitors office supplies and operational needs, maintaining appropriate inventory levels and proactively forecasting requirements based on the Center?s calendar of events and activities.
• Reviews employer registrations and job postings in Handshake in alignment with established office guidelines and institutional standards; supports career document review using office technology and established guidelines to maintain accuracy and professionalism in student-facing materials.
• Coordinates operational readiness of office technology, student-facing computer labs, and related systems, addressing routine issues and facilitating timely resolution when technical support is needed.