The Operations Coordinator supports Carolina Performing Arts through three primary functions: event operations, box office operations, and volunteer corps coordination, focused on non-performance rentals, campus events, and special programs across CPA venues.
Event Operations
Assists Director of Venue Operations in the coordination of all aspects of event execution, including logistics, venue readiness, staffing, technical setup, and on-site support from pre-event planning through post-event closeout. Serves as the primary liaison for assigned venue rental clients and internal campus partners to ensure smooth, high-quality event execution.
Box Office Operations
Manages daily box office operations, including sales transactions, patron communications, reporting, and PCI-compliant procedures. Ensures accurate records, supports customer service needs, and supports outreach and rental-related ticketing coordination. Also ensures the box office is sufficiently staffed, creates schedules, and provides coverage when needed to maintain smooth operations and consistent service levels.
Volunteer Corps Coordination
Oversees volunteer scheduling, communication, training, and on-site support for CPA events. Maintains volunteer records and supplies, ensures adequate staffing for shifts, and provides on-site support for volunteers during shifts, including coordination, training reinforcement, and escalation of issues as needed.
This role collaborates closely with Production, House Management, Marketing, and Business Office teams to ensure effective coordination across all CPA venues. This position requires strong organization, clear communication, and sound judgment in a fast-paced, event-driven environment. Evening and weekend availability is required.
Minimum Education and Experience Requirements
Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
