Operations Management Specialist

Indiana University (IU) Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds and custodial services for more than 70 buildings and parking garages and over 300 acres of lawns, trees, plantings, sidewalks, and parking lots. The department is also a frequent partner with IU Capital Projects on campus renovation projects and new construction initiatives. Our Mission - Campus Facility Services (CFS) - People serving the campus community and caring for the physical environment in support of the Indiana University Indianapolis mission. Our Vision - Earning customer trust through caring, connected, and competent service professionals. Job Summary Oversees and coordinates operational activities, services, and workflows within a department or functional area; establishes priorities, allocates resources, and ensures operations are carried out effectively and in support of unit objectives. Analyzes and resolves operational issues of moderate complexity; exercises independent judgment in evaluating options, determining appropriate courses of action, and addressing risks. Evaluates operational processes, identifies inefficiencies, and implements improvements to enhance effectiveness and service quality. Collects and analyzes operational data; prepares reports and monitors key performance indicators to inform decision-making. Ensures adherence to university policies and procedures; interprets guidelines and maintains documentation to support compliance and audit readiness. Partners with internal stakeholders to understand operational needs; provides guidance on processes and serves as a point of contact for operational support. Maintains data, monitors progress and outcomes, and prepares reports for leadership, sponsors, and/or stakeholders. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required Bachelor's degree. WORK EXPERIENCE Required 2 years in a related field. SKILLS Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Advertised Salary $56,000.00- $59,076.00 per year Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure . Job Classification Career Level: Career FLSA: Exempt Job Function: General Administration Job Family: Operations Management Click here to learn more about Indiana University's Job Framework. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information . Contact Us Request Support Telephone: 812-856-1234