Operations Manager

About Us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

New College opened in 1962 and has since developed its own traditions and identity, focusing on personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship and community outreach initiatives. Within our friendly and informal environment, we place a high priority on student support services and we have built a rich and inclusive learning community that includes academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement.

Your Opportunity:

The Operations Manager is a key member of the Business Services Team. Reporting to the Chief Administrative Officer (CAO), the incumbent is responsible for assisting the CAO in identifying the direction, goals and objectives for and managing all infrastructure, maintenance and operations of the three New College Buildings – Wetmore Hall, Wilson Hall and 45 Willcocks. This includes responsibility for College academic/administrative space, classroom space, dining-hall spaces and residence space housing approximately 900 undergraduate students. This position provides leadership and expertise in the planning, budgeting, execution, monitoring and evaluation of major and minor maintenance projects (in conjunction with the Property Manager) and oversight of New College facilities including day-to-day maintenance and operations of facilities and the provision of outstanding customer service. In addition, this position develops and implements policies, systems and procedures to ensure that New College meets the highest standards in the delivery of service to the New College community, visitors and customers. The incumbent ensures that New College meets the highest standards for environmental practices including waste management, materials recycling and energy efficiency. The incumbent is also responsible for the residence transitions twice a year.

Essential Qualifications:

EDUCATION:

University degree with qualifications in facilities management, engineering or architecture or equivalent combination of education and experience.

Additional knowledge of strategic planning, financial management, business management and project management required.

Expertise in managing the complexities of a multi-purpose academic/residential building desirable.

EXPERIENCE:

• Minimum of 4 years’ experience in facilities management.
• General knowledge of building design, construction, engineering systems and operational practices.
• Demonstrated experience in managing maintenance budgets and performing financial analyses of alternatives.
• Experience with strategic planning with an emphasis on facilities renewal projects for older buildings.
• Demonstrated experience in Health and Safety issues, Fire Prevention, Emergency Planning and Emergency Response.
• Experience within a complex organizational environment would be an asset.
• Experience with management and supervision in a unionized environment required.

SKILLS:

• Superior project management skills.
• Proficient in using the suite of Microsoft Office 365, including Word, Excel, PowerPoint, Outlook and Teams.
• Knowledge of architectural and engineering drawings.
• Knowledge of building and service contracts, and University contracting processes and practices.
• Familiar with formulating budgets and estimates, reviewing cost reports and preparing financial projections and analyses.
• Knowledge of StarRez and other facilities management database products is desirable.
• Exemplary leadership ability and experience required. Knowledge of labour, employment standards, health & safety, and sound management practice is essential.
• Demonstrated understanding of the Accessibility for Ontarians with Disabilities Act (AODA) laws and standards is essential.

OTHER: Superior written and verbal communication and presentation skills. Superior negotiating and mediating skills. Ability to work effectively with faculty, staff, students and members of the University and community at large.

Closing Date: 11/09/2026, 11:59PM ET
Employee Group: Salaried
Personnel Subarea: PM
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $97,336 - $113,558 -- Broadband Salary Range: $97,336 - $162,224
Job Category: Facilities/Ancillary Services

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.