Operations Manager

Until Filled: No Position Type: Permanent Staff (EHRA NF) Working Title: Operations Manager Appointment Type: EHRA Non-Faculty Position Number: 20070505 Vacancy ID: NF0010143 Full Time/Part Time: Full-Time Permanent FTE: 1 Hours per week: 40 Position Location: North Carolina, US Hiring Range: $65,000 - $80,000 Proposed Start Date: 12/01/2026 Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The School of Data and Information Sciences (SDIS) was founded in 2026 by joining the School of Information and Library Science (1931) and the School of Data Science and Society (2022). SDIS brings together longstanding excellence in information and library science with leadership in data science, including computational and statistical methods, and societal applications. Home to a top ranked library and information science program, SDIS is recognized for strong teaching, research and service and is the home to the Carolina Health Informatics Program (CHIP) and the Center for Information, Technology and Public Life (CITAP). The School teaches and trains undergraduate and graduate students in data science, health informatics, information science and library science, as well as offers certificates for adult learners. SDIS conducts research and scholarship across the data and information life cycle, with an emphasis on human-centric, ethical and applied approaches. Committed to data, information and AI literacy for all Tar Heels, SDIS faculty are tackling our communities’ most pressing needs and our world’s most intractable challenges. Position Summary The Operations Manager serves as a key member of the School of Data and Information Sciences’ Finance and Operations team, providing leadership and oversight for operational projects, business processes, and facilities-related initiatives. This position independently manages a diverse portfolio of projects, develops and implements operational improvements, and ensures the successful execution of strategic and administrative initiatives across the School. The Operations Manager provides day-to-day operational leadership by coordinating priorities across functional areas, resolving complex operational issues, supporting workload management and resource allocation, and promoting consistent, effective business practices. The position leads project planning and implementation efforts, drives continuous process improvement, and helps ensure organizational priorities are executed efficiently and effectively. The Operations Manager also serves as an escalation point for operational matters, oversees School-wide operational communications, and directly supervises the Facilities Coordinator to ensure a safe, functional, and responsive work environment. This position reports to the Associate Dean for Finance and Operations. Minimum Education and Experience Requirements Master’s or Bachelor’s and 0-2 years’ experience; or will accept a combination of related education and experience in substitution. Required Qualifications, Competencies, and Experience Experience in higher education or a similarly complex environment. Preferred Qualifications, Competencies, and Experience Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively. Exceptional communication and interpersonal skills, with the ability to work collaboratively with faculty, staff, and students. Strong problem-solving abilities and a proactive approach to operational challenges. Ability to analyze data and make data-driven decisions to improve operational efficiency. Proficiency in office software (e.g., Microsoft Office Suite), project management tools, and familiarity with academic or enterprise management systems (e.g., PeopleSoft, Banner, etc.). Proficiency in using relevant software and technology for operations management. Demonstrated ability to foster a collaborative work environment. Special Physical/Mental Requirements Ability to handle high-stress conditions and emergency situations. Ability to concentrate in active environments. Physical requirements may include moving weight, bending, stooping, and climbing, with or without accommodation. Ability to remain in a stationary position for extended periods. Ability to move about the office and school facilities to perform job duties and interact with staff and faculty. Campus Security Authority Responsibilities Not Applicable. Organization The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students. Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you. Undergraduate Enrollment: 19,117 Graduate/Professional Enrollment: 10,894 Total Student Enrollment: 30,011 Founded: 1789, as the first state university in the United States Type of Institution: Public, four-year Undergraduate Admission: 15,961 Graduate/Professional Enrollment: 10,039 Total Student Enrollment: 26,000 Faculty: 3,000 Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent Faculty/student ratio: 1/14 Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport. Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities. Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries. Size of freshman class: Approximately 3,400 Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors. Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America! Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research. Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects. Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus. Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service. UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina. UNC offers ROTC programs in all branches of national military service. Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students. Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre-professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm