Job Summary
The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.
Essential Duties & Responsibilities
Guest Experience & Culture
- Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
- Model professional, engaging, and respectful guest and partner interactions at all times.
Operations Support
- Open and close trails for daily operations in accordance with procedures.
- Maintain cleanliness of all Rock City Gardens grounds, ensuring they are free of litter.
- Monitor guests and provide directions, information, or assistance as needed.
- Clean and service restrooms on a scheduled basis to ensure a high-quality guest experience.
- Direct traffic in parking areas following guidance from the Operations Management team.
Special Events & Projects
- Assist with setup and breakdown of equipment for special events at Grandview, Pavilion, and Carter Cliffs.
- Perform other duties as assigned by management.
Qualifications
Education & Experience
- Minimum 1 year of experience in grounds maintenance, facilities, operations, or a related environment preferred.
Knowledge & Skills
- Friendly, outgoing personality with a commitment to excellent guest service.
- Ability to communicate effectively in one-on-one and small group settings.
- Ability to perform basic math functions using units of American money.
Licenses & Certifications
- Valid driver’s license with a good driving record required for partner 18 and over.
Physical Demands & Work Environment
- Ability to work outdoors in varying weather and environmental conditions.
- Regular use of hands and fingers.
- Ability to stand, walk, stoop, kneel, or crouch frequently.
- Ability to lift and/or move up to 80 pounds.
- Flexible availability, including nights, weekends, holidays, and special events as needed.
Company Mission & Core Values
Mission: To enrich lives through wonder and connection.
Core Values: Courage | Care | Wonder | Excellence
Compensation details: 13.25-13.3 Hourly Wage
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