Operations Support Officer

Join Birkbeck as an Operations Support Officer and play a pivotal role in supporting our Estates and Facilities Directorate.

Birkbeck, University of London, is dedicated to maintaining a high-quality academic and working environment that is welcoming and respectful to all. As an Operations Support Officer, you will be the first point of contact for various services, ensuring smooth and efficient operations across the University.

As part of the team that manages key services such as maintenance, security, cleaning, portering, and the post-room, you will be the first point of contact for day-to-day enquiries. You’ll help ensure service requests are efficiently logged, tracked, and followed up, while also supporting financial and administrative processes behind the scenes. This role is offered on a permanent, full-time (35 hours a week) contract, with a salary of £31,234 rising to £34,827 per year.

The Operations Support Officer position involves a variety of responsibilities:

• Act as the first point of contact for maintenance, security, cleaning, and other services.
• Support the operation of helpdesk and job management systems.
• Provide administrative assistance for scheduling and resource prioritisation.
• Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records.
• Assist with contractor compliance and health and safety requirements.

We are looking for an Operations Support Officer with the following skills:

• Excellent customer service and multitasking abilities.
• Proficient in Microsoft Office, especially Excel.
• Strong organisational and communication skills.
• Experience in a helpdesk or customer-focused environment is desirable.

If you have experience or interest in roles such as Administrative Assistant, Facilities Coordinator, Helpdesk Support, Customer Service Officer, or Office Manager, you might find the Operations Support Officer position at Birkbeck aligns with your career goals.

If you are an organised and customer-focused individual, the Operations Support Officer role at Birkbeck could be the perfect fit for you. Apply now to join a team that values service excellence and diversity.

Salary and benefits: £31,234 rising to £34,827 per year, Grade 4 of the College's London Pay Scale which includes a consolidated Weighting Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract: Open-ended, permanent contract. Full-time (35 hours a week). Please submit a CV and personal statement for consideration. Closing date: Sunday 21 September 2025, interview date: Thursday 2 October 2025.

Enquiries: If you would like to know more about the role, please contact Eliisa Kemppainen, Operations Manager, at e.kemppainen@bbk.ac.uk.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.