OPS Non-Student Help Desk Support Associate

Job Summary
The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff, and students as it related to desktop computing, applications, telecommunications, network, classroom technology, and other technical needs.

Job Description

Typical duties include, but not limited to:

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Assist with remote troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Other duties:

• Performs other job-related duties as assigned.

Additional Job Description

Minimum Requirements:

• High school diploma or equivalent.
• Experience providing excellent customer service in person and over the phone.
• Basic knowledge and understanding of computer use.
• Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

OPS Non-Student Help Desk Support Associate

Job Summary
The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff, and students as it related to desktop computing, applications, telecommunications, network, classroom technology, and other technical needs.

Job Description

Typical duties include, but not limited to:

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Assist with remote troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Other duties:

• Performs other job-related duties as assigned.

Additional Job Description

Minimum Requirements:

• High school diploma or equivalent.
• Experience providing excellent customer service in person and over the phone.
• Basic knowledge and understanding of computer use.
• Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.