Florida Gulf Coast University
Job Summary
The OPS Non-Student Help Desk Support Associate will perform basic
office duties, provide customer service, and support for the
University. The University Help Desk is a part of Information
Technology Services.
Information Technology Services provides leadership and instills
confidence through exceptional technology and assistance to our
customers.
Information Technology Services consists of multiple teams who
support all faculty, staff, and students as it related to desktop
computing, applications, telecommunications, network, classroom
technology, and other technical needs.
Job Description
Typical duties include, but not limited to:
- Provide phone and walk-up counter support to the FGCU
community.
- Answer questions about hardware/software configurations.
- Assist with remote troubleshooting.
- Help with testing of new services.
- Record work in the Help Desk ticketing system.
Other duties:
- Performs other job-related duties as assigned.
Additional Job Description
Minimum Requirements:
- High school diploma or equivalent.
- Experience providing excellent customer service in person and
over the phone.
- Basic knowledge and understanding of computer use.
- Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday
8:00 a.m. - 5:00 p.m.
Preferred Qualifications:
- Previous experience in a help desk role in a higher education
environment.
- Coursework or training in IT disciplines covering computer
applications, hardware, networking, systems, or similar areas.
Knowledge, Skills, & Abilities:
- Promote a common purpose consistent with stated University
goals and demonstrate a commitment to students and the learning
environment.
- Possess the knowledge of general written standards and
procedures utilized, and have the ability to read, interpret, and
follow procedural and policy manual related to the job tasks.
- Demonstrate the ability to respond to supervision, guidance,
and direction in a positive, receptive manner and in accordance
with stated policies.
- Provide quality customer service by creating a welcoming and
supportive environment.
- Present a professional image in word, action, and attire.
- Apply effective techniques to create working relationships with
others to achieve common goals; successfully communicates and
collaborates with others to achieve goals.
- Demonstrate skills necessary to look at situations and
processes critically to make recommendations for improvement.
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, please visit: https://jobs.fgcu.edu/jobs/ops-non-student-help-desk-support-associate-fort-myers-florida-united-states
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