"Outpatient Services Front Desk Reception"

Job Summary

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children's Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The University of Utah offers a comprehensive benefits package including excellent health care coverage at affordable rates, 14.2% retirement contributions that vest immediately, generous paid leave time, 11 paid holidays per year, 50% tuition reduction for employees, spouses, and dependent children, flex spending accounts, university provided basic employee life insurance coverage, variety of elective insurance coverage, free transit on most UTA services, employee discounts, and professional development opportunities. Additional benefits information is available at <a href="https://benefits.utah.edu/">https://benefits.utah.edu/</a>.

Responsibilities

• Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
• Enters corrected or new patient data into iCentra and EPIC systems.
• Prepares paperwork for patient visits.
• Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy.
• Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
• Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff.
• Performs special projects and other clinical support duties as assigned.

Must be able to maintain a professional demeanor in stressful or difficult situations. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Minimum Qualifications

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). Current, valid Utah driver's license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

None specified.

Special Instructions

Requisition Number: PRN43144B. Full Time or Part Time: Full Time. Work Schedule Summary: Availability Monday - Friday, 6:30 am - 7:00 pm. This position is full-time, 40 hours per week. Regular and punctual attendance is required. Department: 00848 - Pediatric Administration. Location: Campus. Pay Rate Range: $17.66-$23.23. Close Date: 12/19/2025.