Parking Coordinator - Administrative Support Coordinator (ASC) I

Under the general supervision of the Director of Parking & Transportation Services, the Parking Coordinator independently manages day-to-day operational, financial, and administrative functions for campus parking services. The position oversees student enforcement staff, coordinates permit and citation operations, manages event parking logistics, and provides customer service to faculty, staff, students, and visitors. The incumbent ensures compliance with CSU and state regulations, serves as a liaison to external agencies, and contributes to budgetary and program planning to support the efficient operation of Parking & Transportation Services.

Responsibilities

Parking Program Coordinator

• Manage daily parking operations, including inquiries, permits, citations, billing, and reconciliations.
• Oversee permit issuance and reconciliation across online and retail channels.
• Administer citation processing, reviews, hearings, and collections in accordance with CSU policy and the California Vehicle Code.
• Coordinate event and departmental parking, ensuring signage, staffing, and compliance with policies.
• Maintain parking technology and equipment; coordinate repairs, vendor communication, and preventive maintenance.
• Serve as liaison with Parking Management Bureau and Chancellor’s Office on enforcement, reporting, and annual inventory.
• Maintain the Parking & Transportation website and update campus parking regulations and information.
• Prepare financial reports, deposits, invoices, and collection activities for permits and citations.
• Conduct parking surveys, analyze data, and provide recommendations for policy or operational improvements.

Provide Lead Work Direction

• Recruit, hire, train, and provide lead work direction to 12-15 student assistants (and 1-2 student leads).
• Develop and maintain training programs, manuals, and procedures.
• Schedule and evaluate student staff and share feedback with the appropriate administrator to ensure consistent enforcement and customer service.
• Provide direction and oversight for event parking operations and limited field enforcement as needed.

Customer Service & Campus Support

• Respond to escalated customer inquiries regarding permits, citations, and parking policies.
• Coordinate with campus departments, committees, and external groups to ensure adequate parking for events and daily operations.
• Foster positive campus and community relations regarding parking services.

Compliance

• Serve as a Campus Security Authority (CSA) under the Clery Act, reporting allegations of crimes to University Police and completing required training.
• Assist with budget planning, reporting, and operational assessments.

Minimum Qualifications

• A fully functional knowledge of and skill in standard office procedures and practices.
• An ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing.
• Knowledge of business mathematics beyond basic arithmetic.
• Ability to use and quickly learn new office support technology systems and software packages.
• These minimum qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Skills and Knowledge

• Bachelor’s degree from an accredited college or university.
• Minimum of 3 years in a university, transportation, parking, or related administrative setting, including supervisory experience.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of CSU infrastructure, policies, and applicable regulations (e.g., California Vehicle Code).
• Proficiency in Microsoft Office Suite; ability to quickly learn specialized parking management systems (e.g., T2 Flex, PeopleSoft).
• Knowledge of budget practices, account reconciliation, and financial recordkeeping.
• Ability to analyze data, prepare reports, and project program needs.
• Ability to manage multiple priorities in a fast-paced environment, work independently, and exercise sound judgment.
• Supervisory skills, including training, scheduling, and evaluating staff.
• Ability to lift up to 50 pounds, perform fieldwork, and troubleshoot equipment issues.
• Ability to maintain confidentiality and handle sensitive information.

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,864.00 per month to $4,968.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.