Parking Enforcement Supervisor

university parking rules and regulations throughout the year. This position reports to the Parking Services Assistant Manager and is responsible for supervising a team of Parking Enforcement Officers, overseeing daily enforcement operations, and ensuring departmental expectations for customer service, professionalism, and operational efficiency are met. The incumbent of this position will perform a variety of supervisory and operational responsibilities to ensure compliance with university regulations and meet the needs of the department. Some of these tasks include: Supervise, schedule, train, and evaluate Parking Enforcement Officers to ensure employees understand and consistently meet departmental expectations. Oversee daily parking enforcement operations, including staff assignments, zone coverage, and enforcement priorities, while identifying opportunities to improve operational efficiency. Monitor License Plate Recognition (LPR) operations, equipment utilization, and reporting to ensure the technology is being used properly and effectively. Ensure enforcement personnel are properly trained and maintain proficiency in LPR technology, enforcement procedures, and the use of departmental equipment. Manage enforcement equipment, vehicles, uniforms, and supplies, including coordinating maintenance, repairs, inspections, and replacements as needed. Monitor parking signage and lot markings through routine inspections, document maintenance concerns, and coordinate with appropriate staff to ensure issues are addressed. Ensure employees comply with departmental policies and procedures, including body camera usage, equipment operation, and safety requirements. Assist management with special parking events, operational arrangements, and other departmental needs. Provide oversight and assistance with customer concerns, motorist assistance, and enforcement-related situations requiring supervisory involvement. Perform parking enforcement duties, including issuing citations, and assist with special event parking as operational needs require. Review enforcement activity, staffing, zone coverage, and operational reports to identify concerns, recommend improvements, and communicate relevant information to management. Monitor parking lots, garages, and other parking areas through routine inspections to identify maintenance needs, including paving, sealcoating, pavement markings, signage, barriers, and other parking infrastructure. Document concerns, coordinate with appropriate personnel to address identified issues, and track maintenance requests through resolution. This position is classified as emergency personnel, and the incumbent must be available to report to work when required, including during university closures, inclement weather, and other emergency situations. The position may also require overtime, weekend work, and participation in special events based on departmental needs. Required Qualifications Previous experience or knowledge of parking enforcement or other relevant experience. Previous supervisory or leadership experience, including the ability to provide direction, communicate expectations, and oversee employee performance. Ability to understand the university's parking rules and regulations and clearly communicate them to customers and employees. Ability to organize work schedules, coordinate daily assignments, and manage multiple operational priorities. Strong organizational skills with the ability to maintain accurate records, monitor operational activities, and prepare reports. Ability to work in a fast-paced, deadline-oriented environment. Ability to maintain professionalism and composure in stressful or challenging situations. Demonstrated customer service experience, including the ability to communicate effectively and resolve concerns involving diverse and dissatisfied customers. Proficient computer skills, including the ability to learn and operate technology-based enforcement systems, review operational data, and generate reports. Ability to obtain and maintain department-approved License Plate Recognition (LPR) certification or equivalent documented proficiency within 90 days of appointment. Ability to coordinate equipment, vehicle maintenance, and operational resources to support daily enforcement activities. Possess a current valid driver's license. Ability to safely operate a university/state vehicle, Kubota, three-wheeled motorized vehicle, and/or bicycle. Ability to move and handle up to 50 lbs. or more. Ability to stand and walk for long periods of time and work overtime when required. Ability to work in a variety of weather conditions as needed. Position requires the use of a body camera as part of the uniform and compliance with departmental body camera policies. Experience training employees, evaluating performance, and providing coaching or corrective guidance. Experience using Apple iPads, handheld citation devices, or other mobile technology. Experience coordinating vehicle maintenance, equipment inventories, or facility maintenance needs. Preferred Qualifications Knowledge of the Virginia Tech campus. Previous experience in parking enforcement, public safety, security, or a related operational environment. Experience using License Plate Recognition (LPR) technology or similar automated enforcement systems. Experience reviewing operational reports, analyzing data, and identifying opportunities for improved efficiency. Experience developing employee schedules, coordinating field assignments, or overseeing operational coverage. Experience using Microsoft Office or similar software. Experience using a two-way radio. Experience in a large commercial or university setting. Pay Band 4 Overtime Status Non-Exempt: Eligible for overtime Appointment Type Regular Salary Information 54,000-60,000 Hours per week 40 Review Date November 13, 2026 Additional Information This position is classified as emergency personnel, and the incumbent must be available to report to work when required, including during university closures, inclement weather, and other emergency situations. The position may also require overtime, weekend work, and participation in special events based on departmental needs. The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Facilities Human Resources at opshr-g@vt.edu during regular business hours at least 10 business days prior to the event.