"Part Time Assistant IT Support Specialist, SAS Computing- Temporary Position"

The School of Arts and Sciences Computing at the University of Pennsylvania is seeking a self-motivated, reliable, and detail-oriented temporary employee to assist with technology support for faculty and staff in a mixed Mac/Windows computing environment. This is a temporary position for 32 hours per week over 9 months, offering an excellent opportunity to develop IT skills.

Duties:

• Provide support for Macs, PCs, and associated equipment, including installing, configuring, upgrading, and troubleshooting software and hardware.
• Offer technical support to students, faculty, and staff via email, phone, and in person.
• Assist with technical support for conference and classroom technologies.
• Demonstrate best practices using Enterprise Infrastructure, including Active Directory and Data Management/Ticketing systems.

Qualifications:

Required:

• Excellent customer service skills.
• Ability to communicate clearly and effectively while managing multiple issues over phone, email, and in person.
• Use good judgment, tact, discretion, and be organized, flexible, and patient.
• Interact with users of varying levels of computer expertise.

Preferred:

• Knowledge of and significant experience with Windows, MacOS, Android, and iOS devices.
• Ability to perform operating system installs and backups.
• Experience with email applications like Apple Mail and Outlook, and spreadsheet and word processing software like Excel and Word.

Physical Effort Required:

• Typically sitting at a desk or table.
• Occasional lifting 25 lbs. or less.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Using tools requiring high dexterity.

Pay Range: $7.25 - $15.00 Hourly Rate.

Location: Philadelphia, Pennsylvania.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/McNeil-Building/Part-Time-Assistant-IT-Support-Specialist--SAS-Computing--Temporary-Position_JR00111799.