Part-Time Bookstore Customer Engagement Specialist

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

Department: Bookstore

Reports To: Manager, NWTC Bookstore

LOCATION: Green Bay

STANDARD HOURS: 8 to 16 hours per week between the hours of 8:00am-5:00pm, Monday through Friday. Flexibility required to work additional hours to meet the needs of our customers and operational workflow during peak times.

STARTING PAY RATE: $15.00 per hour

POSITION SUMMARY

This position assists with customer engagement in the Bookstore. Guidance and support are provided by the full-time team. As the first point of contact for customers, the Customer Engagement Specialist plays a key role in delivering exceptional service by warmly welcoming guests, assisting with purchases and inquiries, and supporting all aspects of daily retail operation. This position ensures the store is inviting, organized, and fully stocked to create a positive and seamless shopping experience. Position is the frontline of the Bookstore Team.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Create a positive customer experience by starting with a welcoming greeting, utilizing clear communication skills to ascertain customer needs, and responding to questions throughout each interaction.
• Follow cash handling and cash register procedures and policies.
• Assist students with course materials questions, retrieving course materials from Bookstore shelves, textbook buyback requests, and payment options. Maintain knowledge of current sales, promotions, policies, and security practices
• Answer questions regarding the store and its merchandise, perform general office work, and complete data entry tasks in the Bookstore's inventory management system.
• Assist with the receiving, pricing and shelving of book and merchandise inventory
• Maintain the bookstore environment by routinely: stocking merchandise and floor displays; straightening the sales floor; cleaning shelves, counters and floors; and removing trash and recycling.
• Assist with picking, packaging, and shipping NWTC Bookstore website orders.
• Share customer concerns and requests with the full team to better inform the implementation of additional services or acquisition of additional product lines to elevate the customer experience.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• High School Graduate
• Basic computer skills
• Cash Register and cash handling skills

An equivalent combination of education and work experience may be considered

Preferred Qualifications:

• Previous customer service and cash handling experience preferred but not required.

Skills and Abilities:

• Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Values: Demonstrate behaviors and action that support the College's values
• Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.