Part Time Care Coordinator, Center for Counseling & Student Development

Anticipated Start Date: October 30, 2026

Estimated Pay: $50.00/hour

Schedule: Day: 24 hours/week

Location: Newark, DE; Warner Hall

Role Description:

Under the direction of the Assistant Director for Care Coordination, the Care Coordinator provides care navigation services to students needing resources outside of CCSD for routine, urgent, and emergent concerns. The Care Coordinator is tasked with supporting the Assistant Director for Care Coordination in ensuring a network of support is identified and in place for students, with a special emphasis on students in crisis. The Care Coordinator will support the Assistant Director for Care Coordination to follow students who have been referred for higher level of care evaluations and ensures adequate return to campus plans. The Care Coordinator will participate in student-facing mental health, suicide, and substance use disorder outreach. Efforts are inclusive of reducing stigma, raising awareness, providing education, screening, and referral resources. The Care Coordinator will cultivate stakeholder relationships as well.

Please note: This position is funded [in part] under grant number SM-26-009 (GLS Campus Suicide Prevention Grant Program) from the Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Services (HHS). The views, policies, and opinions expressed are those of the authors and do not necessarily reflect those of SAMHSA or HHS. Continuation of this role is contingent upon the renewal of external grant funding.

Primary Responsibilities:

• Establishes relationships with on-campus and community partners to gain awareness of the intake, discharge process for hospitals and intensive outpatient programs (IOPs), and knowledge of services provided by various on-campus partners including Student Health Services, Student Wellness and Health Promotion, and other offices when appropriate.

• Provides appropriate referrals and case management based on communication and consultation with professionals to ensure the safety of students/clients. 

• Acts as advocate/liaison between client, client's CCSD therapist, client’s referral therapist/s or clinic/hospital, and client’s health insurance provider.

• Consults with students, professionals, and faculty related to care navigation.

• Maintains case records in a confidential manner adhering to FERPA regulations.

• Maintains up-to-date knowledge of State and Federal acts such as State of Delaware Child Abuse Reporting laws, FERPA, Title IX, and Clery Act.

• Provides outreach to others on campus as a representative of the center. 

• Maintains and executes the on-going review of referral outcomes for our students from both the students’ and the providers’ perspective.

• Collects and analyzes data related to case management and referral.

• Develops and engages with local and regional mental health providers regarding factors such as areas of specialty, insurance policies, and availability of service for a wide variety of community resources that support the student/client’s efforts to grow and change.

• Maintains a web-based database of local providers for referral purposes.

• Coordinate and lead student-facing outreach, screening, and prevention efforts as directed.

• Responsibility for addressing problems and seeing solutions through to completion in compliance with rules, regulations, and laws.

• Provides outreach to others on campus as a representative of the center.

• Serves on committees and/or performs special projects as needed.

• Performs miscellaneous job-related duties as assigned.

• May require periodic evening or weekend hours

Qualifications:

• Bachelor’s degree required, masters preferred in the following nursing, social work, counseling (licensed or licensed eligible in the state of Delaware).

• Crisis management and case management experience

• Excellent interpersonal skills including the ability to communicate effectively and develop and maintain stakeholder relationships. 

• Knowledge of mental health and substance use disorders, suicide prevention, young adult development, and learning theories.

• Ability to manage multiple priorities and complete tasks in a timely manner.

• Ability to analyze problems and develop creative solutions to complex issues.

• Knowledge of and ability to grow awareness of area social services, treatment facilities, supportive services, and practitioners.

• Experience with clinical documentation and using electronic health records. 

• Proficiency in computer skills and web navigation abilities.

• Demonstrated commitment to team collaboration.

Hiring Timeline:

Start Date: ASAP/10.30.2026

Please note that dates are subject to change depending on the needs of the department.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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