Job Summary

The Access Services Assistant works alongside other Access Services Team members at University Library's Service and Information Desk, contributing to our mission to promote learning, provide information, and enable access to library resources for all our patrons. This position has a primary focus on service and support during evening and weekend hours.

Department-Specific Responsibilities

• Provides outstanding customer service to all patrons whether in-person, via phone, e-mail, or chat
• Helps patrons with research tasks, including navigating the library catalog and database searches
• Responds to a wide range of informational inquiries about the library and campus
• Helps patrons locate, check out, and return library materials
• Provides support coverage as needed for the Access Services team
• Works with full-time staff on projects to further the objectives of Access Services and University Library
• Assists faculty, students, and other patrons by handling library-related issues, escalating complex issues to supervisor as needed
• Monitors library systems
• Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy