Part Time Graduate Program Support Assistant, College of Education & Human Development

Location: Alison Hall West, Room 106

About the Department:

The College of Education and Human Development has two academic departments, the School of Education and the Department of Human Development and Family Sciences and supports the Master of Social Work (MSW) program. The Graduate Student Services team in the Dean’s Office provides comprehensive support to graduate students in all stages, from prospective student to the application stage, and then supports matriculated students from new student orientation to graduation. Under the direction of the Senior Assistant Dean for Graduate Student Services and in coordination with other graduate services staff, the department faculty, the Graduate College and UDOnline, the Graduate Program Support Assistant will join the CEHD Graduate Student Services team in providing a full range of student services throughout the graduate student life cycle.

CEHD graduate programs include: Master of Social Work (MSW), M.S. and Ph.D. in Human Development and Family Sciences, as well as master's, specialist, and doctoral programs in the School of Education including master’s and specialist programs in Educational Technology, Literacy, School Psychology, Teacher Leadership, Teaching English as a Second Language, and Teaching Students with Disabilities; and doctoral programs including the Ph.D. Education, Ph.D. in Educational Statistics and Research Methods, and the Ed.D. in Organizational Improvement for Educational Leaders.

Role Description:

This position will help carry out the college's priorities to meet needs of graduate students and provide high-quality services to students in CEHD. Throughout the year, the team has tasks and projects that require a high attention to detail and the ability to see projects through to completion but may change depending on the time of the year. This position is ideal for someone already experienced working in student services in a college or university setting or who is interested in learning a wide range of activities that occur in a dynamic fast-paced academic unit at UD. This position will work in-person on the Newark campus (with some remote work possible), with a flexible schedule possible within typical business hours and join a team of dedicated staff and faculty who support graduate students.

Primary Responsibilities:

• Provide graduate student and program support to a portfolio of programs, with duties including:
• Respond to inquiries from prospective students, encourage completion of applications, troubleshoot issues, and process admissions decisions as directed by the faculty program director/coordinator.
• Utilize the Slate application system and CRM for sending messages to prospective and admitted students and provide information to newly admitted students.
• Provide assistance to non-enrolled students and encourage them to register each semester or request a leave of absence.
• Answer questions from current students accurately and completely and refer them to appropriate faculty members or campus resources for further assistance. Differentiate communication and support strategies for online and on-campus programs, and those aimed at full-time and part-time, and 4+1 students.
• Update advisor assignments in UDSIS.
• Update electronic student files, including at transition points such as admission, graduation or withdrawal.
• In coordination with program faculty, monitor progress toward degree requirements and maintain student degree audits in Stellic perform such actions as processing course substitutions and exceptions, and entering milestone completion in Stellic. Update expected graduation terms in UDSIS. Process related administrative forms, such as transfer of credit.
• Review and process Applications for Advanced Degree and confirm completion of degree requirements and eligibility for graduation.
• Download reports and utilize spreadsheets for student tracking.
• Prioritize and resolve administrative/procedural problems and issues. Review, analyze, and evaluate work methods and operational procedures for continuous improvement.

• The portfolio of programs this position primarily supports includes (but is not limited to):
• M.Ed. Literacy online program, including the new direct admission pathway for qualified alumni
• M.Ed. in Teacher Leadership online program
• M.Ed. in Educational Technology program, which includes the online and on-campus programs, and the new and growing 4+1 option for qualified UD undergraduates
• M.Ed. in Teaching Students with Disabilities program, including the 4+1 option, the MPCP option, the traditional option, and the certificate program.

• Provide project-based support performing similar functions for other degree programs in CEHD during busy periods, support for tasks such as assisting with assistantship funding letters, course registration assistance, and supporting events. Perform other job-related duties as requested or assigned.

Qualifications:

• Bachelor's degree, and three years of related experience, or equivalent combination of education and experience.
• Excellent written and verbal communication skills, high attention to detail, effective problem-solving skills, and ability to follow projects through to completion.
• Ability to succeed in a fast-paced environment and enthusiasm for advancing and sharing in the operation of successful programs.
• Strong ability to interpret, adapt and apply guidelines and procedures.
• Capacity to interpret data and organize reports.
• Intermediate level proficiency in computer skills including use of shared Google Docs and Sheets files and drives, Word including mail merges, Excel and presentation software.
• Occasional evening or weekend work at events is required.

Preferred Qualifications

• UD or higher education experience is preferred, as well as working knowledge of graduate student recruitment techniques, academic policies and procedures, systems, regulations and standards; ability to evaluate student transcripts and/or records and communicate course prerequisites, certification and/or curriculum/graduation requirements are all preferred.
• Experience with UDSIS, Stellic, and Slate or similar student data, CRM and application systems is preferred.

Hiring Timeline:

Application Review: November 9-13

Interviews-November 16-20

Offers Extended-November 23-December 4

Please note that dates are subject to change depending on the needs of the department.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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