ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs services calls on IT related issues, diagnoses equipment problems and performs necessary repairs where applicable.
- Setup, configure, document, and deploy iPhones for in house applications.
- Monitors IT ticketing system and completes assigned tasks.
- Documents work performed and resolution steps.
- Performs preventative maintenance on hardware.
- Assists in troubleshooting other applications as needed.
- Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
- Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
- Other duties as assigned.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED
The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
LANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.
MATHEMATICAL SKILLS: Basic math skills with the ability to add, subtract, multiply and divide.
REASONING ABILITY: Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit; handle objects; keypad or papers and books. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
SUPPLEMENTAL INFORMATION
Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.
BACKGROUND CHECK INFORMATION
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work.
