Part-Time Library Customer Service

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

This part-time customer services position helps deliver library services by assisting patrons in their use of library spaces and services. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. This position works a variable schedule including evenings and weekends.

Job Description

• Staff library service desks, opening and closing library spaces as assigned.
• Greets patrons, helping and directing them to requested service points within the facility and to other departments within the College.
• Access borrower records to check library materials in and out, renew items, and update account information as needed.
• Shelves library materials and preserves the physical appearance and order of collections through shelving, shelf reading, and shifting.
• Guides patrons in using computers, copiers, equipment, and printers.
• Collects and logs library charges when appropriate, making change for cash transactions.
• Inspects items for damage and notifies a supervisor if needed.
• Ensures users receive excellent customer service.
• Maintains confidentiality of user information.
• Contributes to work in other library functional areas as needed.
• Performs other duties as assigned.
• Position averages 19 hours per week during normal operating hours.

Salary: $14.00 per hour

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Physical Demands/Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is:

Frequently:

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking

Constantly:

• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The noise level in the work environment is usually Quiet.

Required Qualifications

• High School Diploma
• Previous library or computer lab experience preferred

NWACC is an Equal Opportunity Employer, please see our EEO policy.

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