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Department:

Library Building Services

Time Type:

Part time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Library Operations Specialist (part-time) works collaboratively as part of the Library Operations Team within the Administrative Services Department of American University Library. The incumbent is tasked with carrying out all the daily duties and procedures of the Library Operations team. This includes, but is not limited to, assisting with oversight of daily operations; supervision of student staff; and providing superior customer service to AU students, faculty, staff, and visitors. The Library Operations Specialist also assists the Library Operations team in promoting the security and safety of Library patrons, employees, guests and the library collection by monitoring conditions and activities throughout the library, deterring theft and vandalism, overseeing maintenance and repair work, and responding appropriately to emergency situations.

The Library Operations Specialist must be available to work several shifts not to exceed 27 hours per week, Monday through Sunday between the hours of 7:30am and 10:30pm. Operational needs may require evening and weekend hours. This position reports to the Manager, Library Operations and Facilities, and will be responsible for other duties in the library as assigned, to include assisting library leadership and other departments.

Essential Functions:

1.) Library Services (Service Point Oversight and Customer Service)

• Assist in the supervision of 20+ student employees and oversight of 3 service points providing front-line customer service to the AU community during 90+ operational hours.