"Part-Time, PC Technician II"

PURPOSE AND SCOPE:

The Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS:

1. Work with end users to identify and deliver required PC services
2. Act as a liaison and provide training and support to end users and staff on computer operations and other issues
3. Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
4. Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
5. Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
6. Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
7. Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
8. Document instances of hardware failure, repair, installation, and removal
9. Construct, install and test customized configurations based on various platforms and operating systems
10. Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
11. Maintain up-to-date knowledge of hardware and equipment contracts
12. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent technical knowledge of network and PC Hardware
• Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
• Ability to operate tools, components and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation and OEM guides
• Background of strong customer service orientation
• Strong written and oral communication skills
• Self-motivated and directed
• Keen attention to detail
• Skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative)
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Has some awareness of external trends and best practices
• Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and set some goals for own development
• Ability to follow team and OTS procedures, but regularly evaluates those procedures
• Ability to know and follow standard operating procedures

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment. Interface with internal and external contacts as needed to carry out the functions of the position. Work is performed in a climate-controlled office with minimal exposure to safety hazards.

REQUIRED QUALIFICATIONS:

High school diploma or GED