Install, configure, test, maintain, monitor, and troubleshoot
level III end user workstation hardware, networked peripheral
devices, and networking hardware products
Install, configure, test, maintain, monitor, and troubleshoot
associated end user workstation software and networking software
products
Perform on-site analysis, diagnosis, and resolution of
semi-complex PC problems for a variety of end users, and recommend
and implement corrective hardware solutions, including off-site
repair as needed
Receive and respond to incoming calls, pages, and/or e-mails
regarding PC and/or hardware problems
Help maintain an inventory of all monitors, keyboards, hard
drives, modems, printers, scanners, and other peripheral
equipment
Assist in preparing, maintaining, and upholding procedures for
logging, reporting, and statistically monitoring PC
performance
Document instances of hardware failure, repair, installation,
and removal
Construct, install, and test customized configurations based on
various platforms and operating systems
Recommend, schedule, and perform PC, hardware and peripheral
equipment improvements, upgrades, and repairs
Maintain up-to-date knowledge of hardware and equipment
contracts and supervises contract-based installations
Responsible for other reasonable related duties as
assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly detailed understanding of Windows, Mac, and Unix
operating systems and/or AV systems as required
- Background of strong customer service orientation
- Highly skilled at explaining technical subjects to non-
technical as well as technical customers
- Has expertise in principles and concepts underlying an area of
IT
- Current and proficient in any new concepts or practices in own
IT discipline, and applies that knowledge to the current work
- Has in-depth understanding of the different aspects of the
College's purpose and operations (academic; research;
administrative)
- Has some awareness of external trends and best practices
- Has basic knowledge of project management
- Ability to represent and promote the team's mission and goals
across teams, processes, and departments, as needed. Knows when
support from outside the team is needed to help move forward and
acts accordingly
- Ability to write and present reports and/or proposals that
persuade or communicate important messages
- Understands and interprets other viewpoints and assimilates
them, as appropriate, into new or revised work processes and
products
- Ability to work to resolve conflicts (e.g., technical
disagreements or design reviews) in own work unit
- Ability to make decisions guided by IT and the College's
precedents and objectives
- Ability to makes decisions and recommendations on issues
affecting projects and a client base
- Demonstrated ability to work with management, which helps
create standards for a team and assists in establishing methods of
accountability for the completion of assignments and tasks
- Demonstrates flexibility and discretion in negotiations with
customers and/or colleagues
- Ability to seek opportunities and set some goals for own
development
- Ability to follow team and OTS procedures, but regularly
evaluates those procedures
- Ability to anticipate consequences of actions and prepares for
potential problems or opportunities that are not obvious (e.g., are
not part of the standard practice in the field)
- Ability to set goals for others that support short-term team
goals. May establish long term goals for others
- Ability to know and follow standard operating procedures
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
office equipment
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
REQUIRED QUALIFICATIONS:
- High school diploma or GED and at least 1 year of related
experience, or an equivalent combination of education and
experience
Salary
Hourly Pay Rate is $16.66.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Special Instructions
Go to the Job Search page, click on `My Activities¿ at the top of
the page. Under My Cover Letters and Attachments you will click on
`Add Attachment.¿ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at
www.dhs.gov/E-Verify .
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.
