Part-Time Peer Mentor, Financial Aid - State
PURPOSE AND SCOPE:
This position will mentor and advise students about higher education at participating institutions of higher education or local high schools. Mentors will provide information to high school students at events such as College Nights and FAFSA Saturdays. Required to provide high level information. May interact one-on-one with students. May interact with a high volume of customers. Will work and assist diverse groups.
ESSENTIAL JOB FUNCTIONS:
- Filing
- Copying
- Faxing
- Provide general information related to the department
- Record maintenance, preparation and review of forms, data entry
- Provide handouts and/or forms to customers
- Maintain inventory
- Event preparation and support
- Collect and record data
- Maintain knowledge of multiple programs
- Provide limited technology support to end users
- Interpret regulations and policies
- Maintain and/or process records
KNOWLEDGE, SKILLS AND ABILITIES:
- Customer service
- Interpersonal skills
- Organizational skills
- Analytical and problem solving skills
- Communication skills (written and oral)
- Working knowledge of general office procedures and practices
- Proficiency with one or more office software (Word, Excel, PowerPoint, Access)
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