Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-Montgomery

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

Location address is 3200 College Park Drive, Conroe, TX 77384.

Job Description

PURPOSE AND SCOPE:

Under general supervision, the MAC specialist will welcome and assist new and current students with all basic processes in enrollment services. This triage service is included but not limited to: Admissions, Advising, Financial Aid, Disability Services, TRAC Center, International, Testing Center, Veterans' Affairs. The MAC specialist will also provide campus tours to prospective students and community members. This position will support enrollment management campaigns including emailing and calling current and prospective students. Overall, the position is an important first point of contact for students to navigate the Lone Star College-Montgomery campus.

ESSENTIAL JOB FUNCTIONS:

1. Welcomes and assists new and current students with admissions and registration processes in a fast-paced environment with a high level of customer service
2. Identifies and explains all iStar service indicators (application status codes) to students and guides them on the process to address questions/issues if needed
3. Conducts group and individual campus tours for prospective students, new students, and campus visitors
4. Provides complex information to students in terms of explaining degree/program types and options that LSC offers as well as disseminates information to students about all of the available services on campus
5. Expends knowledge-base by cross-training with the Maverick Call Center, continuously increasing ability to provide detailed information to students needing assistance
6. Assists students with the basic financial aid processes, including but not limited to scholarships and completion of FAFSA (Free Application for Federal Student Aid)
7. Participates in calling-campaigns and other student outreach initiatives to inform and gather information for prospective and current students as needed
8. Ensures updated information from all departments in enrollment services to support a streamlined student process
9. Assists students with completing the new student checklist
10. Assists with the planning, coordination, and execution of New Student Orientation (NSO) events and activities
11. Works closely with and provides support to the MAC and NSO Manager and on assigned projects and initiatives
12. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate affectively and work with diverse clientele in a team environment
• Strong commitment to customer service
• Strong interpersonal and organizational skills
• Ability to gain and retain extensive details regarding policies, procedures, and programs
• Basic knowledge of Microsoft Word, Excel and Outlook
• High level of comfort with technology

REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent

PREFERRED QUALIFICATIONS:

• Associate's degree
• Bilingual (English/Spanish)