Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

PURPOSE AND SCOPE:

The Specialist IV, Financial Aid supports other staff by performing task oriented duties while providing clerical, analytical, administrative, and operational support under general supervision. Provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures that all system, campus and state policies and practices are correctly carried out.

ESSENTIAL JOB FUNCTIONS:

1. Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
2. Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
3. Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
4. Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
5. Participates in preparing for and facilitating financial aid workshops and presentations
6. Counsels students, and others, regarding eligibility requirements of financial aid
7. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and organizational skills
• Excellent communication skills
• Strong attention to detail
• Ability to use software products
• Ability to work on multiple projects

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 5 years of related work experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education

PREFERRED QUALIFICATIONS:

• Associate’s degree
• Financial Aid work experience in a higher education setting