About MCC
Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.
Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.
MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.
***MCC does not provide employer-paid sponsorships.
Job Summary
Incumbents provide assistance to community, students, and faculty in various computer lab(s).
Essential Functions
Include but not limited to the following:
- Opening/closing and securing computer lab area(s) during operating hours
- Perform simple hardware and peripheral troubleshooting
- Contact MCC -IT Helpdesk to request assistance, maintenance or troubleshooting of hardware (computer, printer etc.) and/or software.
- Provide responsive customer service and maintain professionalism when assisting and facilitating learning for end users
- Communicate clearly and effectively with end users
- Documenting and forwarding questions and/or concerns to the appropriate parties
- Assist with program communication pieces, as needed
- Maintain computer lab e-mails, mail distribution and printer/copier machine(s) (e.g. fill paper trays, clear paper jams, replenish toner, etc.)
- Assist in maintaining the inventory of all assigned equipment, supplies, software, and hardware
- Maintain a clean (food/drink-free) quiet work area
- Perform other related duties and responsibilities as assigned
Qualifications, Knowledge, Skills, Abilities and Physical Requirements
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Associate’s degree in computer-related field
- One (1) year directly related work experience
Knowledge, Skills and Abilities:
- Knowledge of technology troubleshooting techniques
- Knowledge of customer service principles
- Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment
- Knowledge of windows operating systems
- Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems
- Skilled in providing customer service
- Skilled in using a computer and related software applications
- Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment
- Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information
Physical Requirements
Positions in this class typically requires feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
Supplemental Information
EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability. EOE/ M/ F/ Vets/ Disabled
Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.
Organization
Long before Kansas City looked the way it does today, a group of people believed the region needed a place where anyone could get an education that led somewhere. That belief became Kansas City Polytechnic Institute in 1915, and a few years later, the Junior College of Kansas City, one of the first schools in the country to award an associate degree. Over a century later, that same idea still drives the institution known today as Metropolitan Community College.
MCC is the oldest public institution of higher learning in Kansas City, Missouri, and that history isn't just a footnote. It's the foundation for a mission that hasn't changed: open doors, build skills, and help people move forward, whether that means a first degree, a career change, or a new trade learned close to home. Today, MCC offers 125 associate degree and certificate programs across five campuses on the Missouri side of the Kansas City area: Blue River, Longview, Maple Woods, Penn Valley, and MCC-Online, spanning 47 buildings and roughly 550 acres.
But campuses and buildings only tell part of the story. What makes MCC matter is the people inside them, faculty who show up for students navigating school alongside jobs and families, staff who help someone find their footing, and colleagues who understand that this work changes the trajectory of a life. MCC is accredited by the Higher Learning Commission, and several of its programs carry additional specialized accreditation, a reflection of a place that takes its responsibility to students seriously without losing sight of why the work exists in the first place.
For more than a hundred years, MCC has been part of how Kansas City grows and moves forward. The next chapter is being written now, by the people who choose to build their careers here. There's a place in that story for you.
Company info
Website: www.mcckc.edu
Telephone: 8166041234
Location: 3200 Broadway Blvd, Kansas City, MO, 64111, US
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