Part-Time Student Services Specialist

Job Details

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

Student Support

• Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
• Facilitates prerequisite authorizations and other permissions required for student enrollment.
• Participates in and delivers engaging presentations.
• Creates Student ID cards and provides guidance on departmental and campuswide procedures.
• Attends college and community events to answer general questions about Student Central and the services provided by the department.

Clerical

• Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
• Maintains confidentiality of student records and other information.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities

• Attends all required departmental meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
• This position is part-time (20 hours per week), with the possibility of up to 29 hours based on operational needs. Hours may vary within the following range: Monday, Tuesday, Thursday: 8:00 AM – 5:00 PM; Wednesday: 8:00 AM – 7:00 PM; Friday: 8:00 AM – 4:30 PM; Saturdays as needed.
• Work may occasionally occur outside of regular business hours or at multiple locations, depending on workload demands.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Three (3) years of clerical experience in the area of the assigned specialized function.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.