"Part-time Testing Center Coordinator"

Job Details

Part-time Testing Center Coordinator

Job ID: 290467

Location: Columbus State University

Full/Part Time: Part Time

Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect.

CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.

Job Summary

The Part-Time Testing Center Coordinator supports the day-to-day operations of the CSU Testing Center, ensuring secure, efficient, and professional administration of exams for students, professionals, and community members. Working closely with the Associate Director of Continuing & Professional Education, this role assists with scheduling, reporting, and trend analysis to improve utilization and customer service. The coordinator also actively administers exams during high-demand periods.

Responsibilities

• Oversee daily operations of the CSU Testing Center, including facility readiness, staff coordination, and test administration.
• Coordinate test schedules to maximize seat utilization and minimize downtime.
• Serve as an active Test Center Administrator.
• Monitor compliance with all test provider policies, security protocols, and confidentiality requirements.
• Provide first-level technical troubleshooting and escalate issues as needed.
• Track and report on monthly revenue, expenses, and appointment utilization.
• Collaborate with the Associate Director to analyze test volume data, identify trends, and recommend efficiency strategies.
• Maintain physical and digital security of testing materials, software, and facilities.
• Prepare incident reports and handle customer service issues promptly and professionally.
• Support quality assurance efforts and participate in audits as required.

Required Qualifications

Bachelor's degree and 2+ years of supervisory and customer service experience, or equivalent combination of education and experience.

Proposed Salary

Salary is commensurate with experience and education.

Position is limited to 19 hours per week, with flexible availability required, including some evenings and weekends.

Required Documents to Attach

• Resume
• Cover Letter

Knowledge, Skills, & Abilities

Potential candidates must possess:

• Demonstrated ability to: work with diverse groups of candidates and employees, diffuse stressful situations when needed, as well as maintain confidentiality and ethical practices.
• Ability to work independently and as part of a dynamic team.
• Demonstrated problem solving and conflict resolution skills.
• Excellent interpersonal and communication skills and ability to build positive relationships.
• Demonstrated organizational, communication, and time-management skills with the ability to manage multiple priorities.
• Ability to analyze data, identify trends, and propose actionable strategies.
• Excellent communication skills and a customer-first mindset.
• Proficiency with MS Office programs, scheduling tools, and troubleshooting processes.
• Commitment to ethics, confidentiality, and professional conduct.
• Ability to work flexible hours, including some evenings and weekends.