Partnership Enablement Specialist

Partnership Delivery

• Serve as the operational point of contact for assigned partners, growing into ownership of a defined portfolio.
• Lead end-to-end delivery of partnerships from mobilization through execution and close-out.
• Ensure fulfillment of contracted scope, timelines, and deliverables.
• Monitor partnership progress and proactively identify risks, gaps, and opportunities for improvement.
• Support renewal and expansion efforts through strong delivery performance.
• Cultivate strong, professional relationships with partners through clear communication, responsiveness, and proactive engagement.
• Ensure a high-quality experience at every stage of the partnership lifecycle.
• Support issue resolution and stakeholder alignment with diplomacy and professionalism.

Service Model & Infrastructure Development

• Contribute to the refinement and implementation of scalable partnership delivery service models for both external and internal partners.
• Identify process improvements that enhance efficiency, clarity, and consistency across partnership engagements.
• Support the development of tools, templates, and systems that enable operational excellence at scale.

Cross-Functional Collaboration

• Strategically collaborate with Course Operations, Learning Experience Design, Education Solutions, and other CAI stakeholders to ensure coordinated execution.
• Align internal teams around partnership milestones, expectations, and responsibilities.
• Translate partner needs into actionable internal workstreams.
• Contribute to shared documentation and reporting systems (e.g., Salesforce, Asana).

Team & Student Fellow Development

• Contribute to the supervision and mentorship of CAI Fellows supporting partnership-related initiatives.
• Model strong project management practices and cross-team collaboration.

Bachelor's degree in business, education, communications, public administration, organizational development, or a related field, or an equivalent combination of education and relevant professional experience.

3-5 years of relevant professional experience.

Experience in one of the following:

• Learning and development, online education, or instructional initiatives with demonstrated aptitude for client services/account management; OR
• Account management, client services, or partnership delivery with demonstrated interest in learning and development.

Demonstrated success managing complex projects involving multiple stakeholders.

Strong written and verbal communication skills.

Experience working in collaborative, cross-functional environments.

Ability to learn and appropriately use new technologies to improve processes, communication, and outcomes, including AI-enabled tools where relevant to the role, consistent with university policy and job responsibilities.

Please Note: This is a 5 year term limited position with the possibility of renewal depending on funding.

Candidates must have legal authorization to work in the United States.

The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center's policy and domain leadership or by your job requirements.

The salary for this position will be based upon the selected candidate's education and experience.

We support the creative, responsible, and ethical use of AI tools to enhance our work, in alignment with institutional policies and best practices.

Excellent benefits are available, for details, see http://benefits.umich.edu/