Description:
Job Summary
The Patient Access Service Specialist is responsible for delivering exceptional customer service while supporting the daily operations of the Patient Access/Business Office. This role serves as a primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and positive patient experience.
Responsibilities
- Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information.
- Accurately enter patient data into the practice management system and ensure completeness of registration.
- Communicate patient information effectively with clinical and administrative staff to support continuity of care.
- Collect co-pays, outstanding balances, and payments; provide receipts and required documentation.
- Address patient questions, concerns, and requests in a timely and service-oriented manner.
- Schedule appointments, including walk-in clinic visits, in accordance with clinic protocols.
- Perform end-of-day reconciliation, including balancing transactions, preparing deposits, and generating reports.
- Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times.
- Adapt to a fast-paced environment while maintaining accuracy, professionalism, and efficiency.
- Perform additional duties as assigned to support departmental and organizational goals.
Core Competencies & Characteristics
- Patient-focused with a compassionate and professional demeanor.
- Strong interpersonal skills with the ability to interact effectively with patients, physicians, and staff.
- Highly organized with strong administrative and problem-solving abilities.
- Maintains confidentiality and demonstrates sound judgment in all interactions.
- Reliable, adaptable, and able to work collaboratively in a team environment.
Qualifications
- High school diploma or equivalent required; prior clerical or healthcare front office experience preferred.
- Proficiency in Microsoft Office and electronic practice management systems.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Demonstrated ability to multitask, prioritize, and manage time effectively.
- Excellent verbal and written communication skills.
Physical Requirements
- Requires the ability to remain in a stationary position for extended periods while performing computer and desk work.
- Regular use of computers, phones, and office equipment requiring manual dexterity and visual acuity.
- Must be able to communicate effectively with patients and staff in person and via telephone.
- Occasionally lifts or moves items such as files, office supplies, or small packages (up to 15 pounds).
- Requires ability to manage a fast-paced environment with frequent interruptions while maintaining professionalism & accuracy.
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