The UH Health Family Care Center is a Federally Qualified Health Center (FQHC) Look-Alike, committed to delivering comprehensive, integrated health services to underserved populations in Houston. The center serves residents of the Greater Third Ward, East End, South Houston, and surrounding neighborhoods, while welcoming patients from across the region. Family Care Center integrates primary care, behavioral health (including psychology and psychiatry), women’s health, pediatrics, and chronic disease management. The clinic partners with community organizations and public agencies to expand access, reduce health disparities, and support wellness in historically underserved areas. UH Health Family Care Center is positioned to scale its impact and serve as a vital anchor for community health in Houston.

Responsible for front desk operations: Patient scheduling & registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines.

1. Serve as first point of contact for patients, visitors, staff, students and faculty.
2. Answers questions and resolves moderate customer service concerns and refers more difficult issues to manager; adheres to department guidelines on referring patients/visitors to the appropriate area.
3. Provides excellent customer and patient services support by setting appointments and providing phone coverage.
4. Answers telephone and directs calls to the appropriate staff and relays pertinent information.
5. Communicates with customers in a courteous, professional, cooperative and mature manner.
6. Retrieves and files medical records, enters/updates patient information, and ensures patient's documents are scanned into the electronic systems.
7. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.
8. Assists patients with check-in process; checks out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
9. Faxes, copies and distributes medical record information for doctors and patients.
10. Ensures confidentiality of all medical records and patient information.
11. Works as part of a team with all clinic staff including management, nursing, and medical personnel.
12. Performs other job-related duties as assigned.

MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of three (3) years of directly job-related experience.

Additional Posting Information: Department is willing to accept education in lieu of experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.