"Patient Account Representative- AZ - Dental Institute"

Summary

The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic.

Essential Duties and Responsibilities

• Greet and direct patients and visitors
• Perform registration/check-in process, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures
• Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, insurance coding and outstanding balances/collections according to patient’s insurance benefits
• Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires
• Reschedule and cancel appointments and communicate as needed with patients/families and providers
• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic
• Provide instructions prior to appointment as directed by provider
• Provide directions/maps, and parking instructions
• Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system
• Update demographics when patient information changes
• Add appropriate patient notes into practice management system
• Verify insurance eligibility and benefits when necessary
• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic
• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively

Education and/or Experience

High school diploma or GED and a minimum of 2 years’ experience working in a healthcare setting required. Previous experience working in a dental environment highly desired. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the Dental Software Management System.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk for long periods of time. The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.