"Patient Advocate - Day Shift - Includes Weekend Hours"

Position Summary

At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Advocacy department and will interact with patients, families, visitors, and administrative and professional staff as well as community member and university staff.

Duties of a Patient Advocate include the following but are not limited to:

• Facilitate resolution to expressed concerns, answer questions, and honor requests or recommendations.
• Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
• Serve as liaison between patients, families, hospital and medical staff.
• Advocate for Patient's Rights
• Promote patient satisfaction.
• Serve as a resource by providing information for the patient regarding organizational services and resources.
• Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family.
• Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns.
• Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
• Maintain database tracking all complaints, grievances, compliments.
• Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization.
• Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations.
• Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization.
• Rounding on Emergency Department patients in both waiting room and treatment areas.
• Provides resources to help patients and families and others to help understand the operations of SBUH ED.

Qualifications

Required Qualifications: Bachelor's degree and at least 2 years of hospital and/or healthcare environment experience with demonstrated history of working with patients. Proven success applying a team approach to resolving issues or accomplishing goals. Proficiency with Microsoft applications.

Preferred Qualifications: Inpatient environment experience. Previous Patient advocacy experience. Social work education and/or experience in a hospital and/or healthcare environment. Bilingual in English and Spanish. Emergency Department experience. EMT experience.

Special Notes: Resume/CV should be included with the online application.

Anticipated Pay Range: The salary range for this position is $68,666 - $80,111 / year.