"Patient Billing & Collection Supervisor - Shared Business Office - FT Days"

Position Summary: Under general direction of the Assistant Director of the Single Billing Office, the Customer Service Supervisor is responsible for daily operations of the SBO Customer Service unit. Identifies and resolves issues relating to customer service complaints and self-pay collections to ensure accurate and timely collections of patient accounts. Compiles statistical information related to account review and account audits. Identifies problems or trends and provides and implements recommendations for resolution. Serves as a resource to PFS and Health System staff for inquiries relating to customer service and self-pay collections. Provides in-service education as needed.

What It Takes to be Successful

Required Qualifications:

• Strong working knowledge of hospital billing and collections, managed care, fed/state/county & self funded reimbursement
• Strong analytical skills to effectively comprehend multiple reports and analyze array into actionable form
• Resourcefulness to identify and search for information that is not readily available
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must possess effective time management and organization skills
• Must demonstrate customer service skills appropriate to the job
• Knowledge of Invision, TDS, Access, Excel, Word, HCC, and billing systems
• High degree of professionalism to recognize the need for discretion and maintain confidentiality
• Excellent written and verbal communication skills in English
• Excellent oral and written communication skills
• Excellent judgment for decision-making requirements
• Excellent interpersonal communication skills to communicate effectively with external contacts to include Admissions, Information Systems Management, collection vendors, and insurance companies
• Ability to maintain calm & professional demeanor under difficult circumstances
• Ability to maintain a work pace appropriate to the workload
• Ability to independently compile & prepare reports, statistics & their analysis
• Ability to function independently as a member of a team
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Knowledge of University and medical center organizations, policies, procedures and forms

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.