"Patient Business Associate"

Posted: 11-Feb-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 273905

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Pre-Service, Revenue Cycle Department is looking for a full-time Patient Business Associate to provide timely and thorough insurance and financial risk assessment review of inpatient hospital admissions and short stays.

• Take necessary steps to acquire accurate and complete insurance information to ensure first time quality and improve the patient financial experience at Michigan Medicine
• Evaluate all patient payment sources, verify insurance eligibility, collect insurance benefit information and document insurance referral and authorization requirements for all hospital preadmissions, admissions and short stays
• Contact and educate patients on out-of-pocket liability prior to service and collect and post pre-payments when appropriate
• Communicate and inform patients of the insurance requirements and timeframes for newborn deliveries
• Verify and update patient demographic and insurance information as needed
• Identify and promptly communicate changes in a patients? insurance coverage to Precertification, Utilization Review/Care Management and Social Work teams
• Refer patients with insurance concerns requiring immediate attention to the Patient Financial Counselor or alternate funding sources as needed based on financial assessment
• Clearly and thoroughly document all actions, contacts, outcomes and interventions
• Respond to insurance related questions from Michigan Medicine customers with promptness and thoroughness
• Review, investigate and resolve inpatient hospital accounts being held due to insurance related issues post discharge and prior to claim submission
• Attend and participate in operational meetings, utilizing LEAN thinking and principles. Develop standard processes and incorporate efficiencies into daily workflow
• Assist and contribute to the overall achievement of the Michigan Medicine and Patient Business Services quality, operational and financial goals and objectives

High school diploma in combination with 2-3 years' of progressively complex registration, billing & third party payers experience or working with health insurance or in a healthcare setting is essential. Outstanding customer service, written and verbal communication skills are mandatory. Ability to prioritize and handle multiple tasks, producing high-quality work in a timely, accurate and efficient manner is required. Proficiency in the use of computers and basic software applications is necessary. Ability to be flexible and work within a team-focused, participative management framework is required.

An Associate's Degree in a business or healthcare field is desired. Understanding and ability to interpret and communicate insurance benefit information is recommended. Familiarity with CPT codes and payer fee schedules is desired. Knowledge of No Fault Auto, Michigan Assigned Claims, Veteran's Affairs, third party and government payer rules and regulations is preferred. Experience working in the EPIC system is desired.

Hours: Monday through Friday and occasional weekends

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.