Patient Coordinator

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work