"Patient Navigator"

The Aftercare Coordinator serves as a dedicated Patient Navigator within UCSF Benioff Children's Hospital Oakland's Trauma Program, leading the implementation of a hub-and-spoke model to support children and families following traumatic brain injury (TBI).

This role bridges the gap between inpatient care and long-term recovery, guiding patients through post-acute services including neuro-recovery clinics, school reintegration, and community-based resources.

As a central point of contact, the Aftercare Coordinator ensures continuity of care and empowers families with education, advocacy, and resource navigation. The position also co-leads the hospital's Trauma Survivorship Program, with a specialized focus on TBI.

Key Responsibilities:

• Patient Navigation & Family Support
  • Serve as the primary liaison for families throughout the TBI recovery process.
  • Provide emotional support, education, and tailored resource navigation.
  • Facilitate care transitions between inpatient, outpatient, and community services.
  • Support school reintegration and long-term adaptation to daily life post-TBI.
• Program Development & Coordination
  • Design and implement program components in collaboration with trauma leadership.
  • Develop and maintain collaborative partnerships across UCSF and external organizations.
  • Coordinate multidisciplinary team efforts to ensure integrated care pathways.
  • Contribute to trauma program strategy with a focus on survivorship and recovery outcomes.
• Project Management & Administrative Support
  • Develop and manage project plans, charters, budgets, and status reports.
  • Track deliverables, risks, resource needs, and interdependencies across workstreams.
  • Prepare presentation materials, facilitate meetings, and document outcomes.
  • Maintain confidentiality and integrity in all aspects of project documentation.
• Education & Training
  • Assist in creating educational curricula for staff and families.
  • Deliver trainings to internal stakeholders and external partners.
  • Act as a content expert in TBI recovery and survivorship navigation.
• Quality Improvement & Community Engagement
  • Participate in trauma-focused process improvement initiatives.
  • Support community events during evenings and weekends as needed.
  • Lead or contribute to data collection and outcome reporting activities.

Position Requirements: Standard schedule is Monday through Friday, 8:00 AM - 5:00 PM. Occasional availability during evenings or weekends is required to support events and initiatives related to the BCH Trauma Program.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position, please visit: https://tcs.ucop.edu/non-academic-titles. An offer will take into consideration the experience of the final candidate and the current salary level of individuals working at UCSF in a similar role.