Patient Referral Coordinator - PACC

Position Summary

The Department of Medicine, Division of Pulmonary, Allergy & Critical Care Medicine seeks a Patient Referral Coordinator to support patient referral processing via the Epic work queues in accordance to departmental standards.

Responsibilities

• Monitor referral work queue and ensure information on incoming referrals is accurate and that the patient’s symptoms appropriately reflect the requested treatment.
• Liaise with referring providers to inform and encourage patients to schedule referrals, introduce your providers, and educate them of your services.
• Assist with referral process to ensure equitable distribution among providers and reduce referral errors.
• Prioritize referrals based on clinical priority and provider availability.
• Work with designated Attending/RN screener for undifferentiated diagnosed patient referrals.
• Coordinate and provide support for all referral appointments as established by practice protocols.
• Maintain current knowledge of insurer referral/authorization requirements.
• Have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.
• Consistently monitor clinic schedules to ensure maximized scheduling.
• Fills available/open timeslot including those appointments canceled and/or rescheduled.
• Ensure the patient referral is properly linked to the appointment.
• Update the referral scheduling record status with each new development.
• Perform additional related duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent in education and experience
• Effective verbal and written communication skills
• Ability to work independently as well as part of a team
• Excellent organizational skills with ability to manage competing priorities

Preferred Qualifications

• Related experience in patient referral process and/or patient scheduling

Other Requirements

• Successful completion of applicable compliance and systems training requirements