"Patient Relations Assistant - Patient Experience - FT Days"

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary: The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

What It Takes to be Successful

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must maintain a clean, well groomed, professional appearance at all times
• Must demonstrate customer service skills appropriate to the job
• Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
• Must be available for occasional travel as needed
• Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
• Experience with Word and Excel
• Excellent written and verbal communication skills in English
• Effectively responds to the emotional, distraught and/or difficult behavior of guests
• Ability to make quick and sound decisions based on individual situations in order to meet customer needs
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Prior experience working in a customer service position, preferably in a hospital or clinic setting
• Knowledge of medical terminology
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual in English and Spanish

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.