"Patient Revenue Cycle Coordinator 2"

The Patient Revenue Cycle Coordinator 2 plays a critical role in ensuring seamless patient care by managing all aspects of the referral and scheduling process. This position serves as a key liaison between patients, referring providers, and clinical teams, ensuring timely and accurate coordination of services while delivering exceptional customer service.

Responsibilities Include:

• Manages incoming and outgoing patient referrals
• Tracks all incoming and outgoing referrals
• Determines patient scheduling needs
• Creates patient account and documentation of incoming referrals (pre-registration/registration)
• Schedules internal and external appointments
• Effectively communicate with patients and referring offices
• Answers incoming calls
• Makes outgoing calls to referrals and return phone messages
• Answers questions and provide referral information to patients in calls/in person pertaining to referrals
• Coordinates daily clinic activities
• Greets patients
• Checks in/out patients and schedules patient appointments
• Accurate completion of pre-registration and registration
• Enters patient demographics and insurance information accurately and in a timely fashion into electronic health record (EPIC)
• Ensures patient insurance information is gathered including any changes to insurance to support clinical and financial needs, notifies doctors and/or assistants that patient has arrived using electronic health record system
• Distributes parking passes to patients and logs parking pass number on master schedule
• Provides excellent customer service to patients and customers
• Serves as primary point of contact for patients, residents, faculty, and student clinics

Work Schedule: Monday - Friday 7:30am 4:30pm

Physical Requirements: Sitting/standing at a computer the entire shift.

Experience and Education:

Required: High school diploma/GED.

Desired: One to four years of front desk experience in a dental or medical office; Experience with using an electronic health record software, specifically IHIS/EPIC (Integrated Healthcare Information System); Have strong computer skills using different software; Working knowledge of Microsoft Office applications, able to provide excellent customer service and; Able to carry out written and oral instructions, cooperate with co-workers, knowledge of customer service skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff.

Targeted Pay Range: $16.65 - $21.77 (based on experience)