"Patient Service Coordinator"

We are seeking a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.

Specific Duties & Responsibilities

• Greets each patient in a kind and professional manner.
• Manages patient check-in including verification and entering of insurance information, patient demographic information into EPIC.
• Confirms all required forms are up to date, completed and signed by patient.
• Rotates through expanded hours 6am to 6 pm.
• May obtain pre-certification as required by patient’s healthcare insurer or managed care provider.
• Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
• Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
• Monitors and responds to missing items work queue.
• Supports East Baltimore clinics, Bendann Surgical Pavilion and also satellite clinics when their coverage is short.
• Collects time of service payment, issues receipts and prepares cash settlement records.
• Guides patients and families to appropriate resources ( financial counselors, international office, social worker).
• Maintains cleanliness and stocking of Wilmer’s main lobby area.
• Works collaboratively with others.

Minimum Qualifications

• High School Diploma or graduation equivalent
• 1 year work experience in customer service required. Two years related work experience preferred.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Two years’ experience in related Ophthalmology and/or JHHS entity preferred. Knowledge of medical insurance and/or medical terminology preferred.

Classified Title

Patient Service Coordinator

Role/Level/Range

ATO 40/E/02/OD

Starting Salary Range

$16.20 -$28.50 HRLY ($20.12 to $25.21/hour targeted; Commensurate w/exp.)

Employee group

Full Time

Schedule

Mon-Fri 7:00-3:30pm

FLSA Status

Non-Exempt

Location

School of Medicine Campus

Department name

SOM Oph Registration

Personnel area

School of Medicine