"Patient Service Coordinator/MA"

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

Specific Duties & Responsibilities

• As a Certified Medical Assistant assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy.
• Services as needed with appropriate documentation in the electronic patient record.
• Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
• Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
• Work with others in a team environment.
• Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues. Schedule patients for lab tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for lab tests and examinations. Maintain familiarity with various types of medical insurance to explain these plans.
• Obtain pre-certifications as required by patient’s health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer telephone, screen callers, relay messages, and greet visitors.
• Open, sort, and screen mail.
• Perform other duties as assigned.

Special Knowledge, Skills & Abilities

• Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel. Must have excellent customer service and organization skills.
• Must be flexible with work hours.
• Strong verbal and written communications are also required. Final applicant for this position may be required to complete.

Minimum Qualifications

• High School Diploma or Graduation Equivalent.
• Completion of a Medical Assistant Certificate Program.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
• One year of work experience in customer service.
• Current American Heart Association or American Red Cross CPR certification.
• Must maintain MA and CPR certification/registration during employment.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/MA

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F; 9:00am-5:30pm

FLSA Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM DOM Clinical Operations

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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Important legal information: http://hrnt.jhu.edu/legal.cfm