Patient Service Coordinator/CMA (SOM Pediatric General Administration)

Details

Posted: 2026-05-26

Location: Annapolis, Maryland

School of Medicine, General Pediatrics is seeking a Patient Service Coordinator/CMA (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients ensuring that the patient and their family have positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics.

Specific Duties & Responsibilities

Patient Service Coordinator (PSC)

• Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.
• Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment.
• Scan all lab results, imaging report, in clinic testing results and EKG’s into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resources for testing upon request.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Print After Visit summaries and referrals for other services upon request.
• Assist patients or family members in the completion of forms.
• Coordinate visits either within the department or between several departments.
• Schedule patients for medical consultations across all Johns Hopkins Pediatrics.
• Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patient chart as appropriate.
• Prepare and print daily schedules and labels by department as needed.
• Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regarding computers and software.
• Clean/Sanitize waiting room furniture at end of day.

Certified Medical Assistant (CMA)

• Verify name and patient date of birth DOB.
• Perform hand hygiene when entering and exiting a room and/or contact with patient.
• Obtain vitals as required based on department.
• Record and/or Reconcile within the electronic patient visit: Chief Complaint, Vital Signs, Allergies, Medications, Pharmacy, Patient/Family Medical Questionnaire, patient and family history.
• Perform the following specialty tests as required: EKG/ECG, A1C, Blood Glucose, Pulmonary Function Test.
• Follow HEIC and EOC protocols to maintain compliance within the clinic environment.
• Act as chaperone either at patient or provider request for sensitive exams.
• Perform medication injections and training as directed and under the supervision of a provider.
• Recognize emergency events and implement emergency procedures according to clinical guidelines. Call 911.
• Maintain monthly inventory of all clinical supplies.
• Check and record AED status daily.
• Perform QC checks on A1C and Glucose machine weekly.
• Notify patients of possible survey and encourage completion, using scripted message.
• Track and dispose of any expired supplies.
• Clean and sanitize exam rooms as needed and at end of day.

Willingness and ability to travel to other sites as needed.

Other supported locations: 6420 Rockledge Dr., Suite 2300, Bethesda, MD 20817; 501 West 7th St., Frederick, MD 21701; 10700 Charter Dr., Suite 140, Columbia, MD 21044

Minimum Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
• Completion of an accredited Medical Assistant training program.
• If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
• Current CPR certification by the American Heart Association or the American Red Cross required.
• Must maintain MA and CPR certification/registration during duration of employment in this position.
• One year of work experience in customer service.