Must understand the relative timeline of patient visits and
procedures and schedule accordingly. This will frequently require
working with multiple room schedules and adjusting based on each
patient's needs.
Identify authorization needs for patients at time of scheduling
and, for relevant patients, submit the needed authorizations as
advised by SOP.
Request Interpreter Services if necessary.
Serve as a liaison for the patients in relation to all
non-clinical issues; resolve issues based on independent
judgement.
Collect appointment fees as necessary.
Process requests for medical records.
Answer incoming patient phone calls.
Demonstrates responsibility and accountability for all
reception, registration and front-end practices.
Demonstrates excellence in customer service and satisfaction
levels for internal and external customers.
Establishes and maintains effective working relationships with
leadership, physicians, colleagues and patients, addresses concerns
in a forthright manner.
Performs core responsibilities of position efficiently and
effectively within parameters of organization policies, procedures,
and external governmental agencies.
Work Location:
Onsite – this role is expected to work onsite and is located in
Littleton, Colorado, 80122
Why Join Us:
The Department of Obstetrics and Gynecology is dedicated to the
promotion and advancement of the health of women through discovery
in research, education, patient care and national leadership. The
University of Colorado Anschutz Medical Campus is a public
education, clinical and research facility serving 4,500 students,
and a world-class medical destination at the forefront of
life-changing science, medicine, and healthcare.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday,
vacation and sick leave! The University of Colorado offers an
excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross
pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all
CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the
CU Advantage .
Qualifications:
Minimum Qualifications:
- High School Diploma or GED.
- One (1) year of customer service or general administrative
experience.
Substitution: Substitution: A combination of related education
and/or relevant experience in an occupation related to the work
assigned equal to one (1) year
Applicants must meet minimum qualifications at the time of
hire.
Preferred Qualifications:
- EPIC experience.
- MS Office experience.
- Bilingual, Spanish-speaking.
- Understanding of HIPAA practices and patient
confidentiality.
- Experience with appointment scheduling and insurance
verification.
- Two (2)years or more of administrative experience in a
health-care setting.
Conditions of Employment:
- Applicants must be legally authorized to work in the United
States without requiring sponsorship. We are unable to provide work
visa sponsorship or employment authorization for this position now
or in the future.
- Current Basic Life Support (BLS) for Healthcare Providers
issued by American Heart Association or American Red Cross
healthcare provider level CPR certification or be willing, able,
and eligible to obtain certification within 30 days of
employment.
- Must be able to work in-person.
- Must be able to travel to alternate locations as
assigned.
Knowledge, Skills and Abilities:
- Ability to maintain a positive attitude with clients,
employees, and management.
- Ability to work quickly – individually and as part of a
team.
- Ability to read, analyze, and interpret policies, documents,
and regulations.
- Must be detail-orientated and maintain excellent organizational
skills.
- Must be tech savvy (ability to understand, apply, and benefit
from technology).
- Ability to effectively communicate at all levels, to include
physicians, leadership, and staff.
- Ability to work within large, complex healthcare systems.
- Ability to attest to computer proficiency and learn new
computer applications.
- Ability to ke yboard/type, write legibly, and accurately record
information.
- Ability to analyze and interpret data.
- Ability to organize workflow with particular focus on tracking
patient care and improving patient flow.
- Effectively copes with fast-paced environment and typical job
stressors.
- Ability to deal calmly and courteously with people.
- Ability to follow oral and written instructions and established
procedures.
- Ability to multitask efficiently and
effectively while maintaining quality control standards.
- Ability to maintain accuracy, consistency, and
confidentiality.
- Demonstrates personal integrity, honesty and sincerity at all
times.
- Ability to perform basic filing, office procedures and word
processing.
- Ability to adhere to all policies and procedures, including but
not limited to standards for safety, attendance, punctuality, and
personal appearance.
How to Apply:
For full consideration, please submit the following
document(s):
- A letter of interest describing relevant job experiences as
they relate to listed job qualifications and interest in the
position
- Curriculum vitae / Resume
- Three to five professional references, including name, address,
phone number (mobile number if appropriate), and email
address
Questions should be directed to: Mark D'aiuto at
mark.daiuto@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until position is filled. For best
consideration, apply by
14 days from job posting .
Anticipated Pay Range:
The starting salary range (
or hiring range ) for this
position has been established as
HIRING RANGE $40,000-
$48,400.
The above salary range (
or hiring range ) represents the
University's good faith and reasonable estimate of the range of
possible compensation at the time of posting. This position may be
eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans
and retirement contributions that add to your bottom line.
Total Compensation
Calculator
Equal Employment Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all
applicable federal, state, and local laws governing
nondiscrimination in employment. We are committed to creating a
workplace where all individuals are treated with respect and
dignity, and we encourage individuals from all backgrounds to
apply, including protected veterans and individuals with
disabilities.
ADA Statement:
The University will provide reasonable accommodations to applicants
with disabilities throughout the employment application process. To
request an accommodation pursuant to the Americans with
Disabilities Act, please contact the Human Resources ADA
Coordinator at
hr.adacoordinator@cuanschutz.edu
.
Background Check Statement:
The University of Colorado Anschutz is dedicated to ensuring a safe
and secure environment for our faculty, staff, students and
visitors. To assist in achieving that goal, we conduct background
investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19
virus and other
vaccine preventable diseases . If you work, visit, or volunteer
in healthcare facilities or clinics operated by our affiliated
hospital or clinical partners or by CU Anschutz, you will be
required to comply with the vaccination and medical surveillance
policies of the facilities or clinics where you work, visit, or
volunteer, respectively. In addition, if you work in certain
research areas or perform certain safety sensitive job duties, you
must enroll in the
occupational health medical surveillance program .
