"Patient Services Assistant"

Patient Services Assistant

Company: Virginia Tech

Job Location: Blacksburg, 24061

Category: Health and Medical Services

Type: Full-Time

Job Description

To assist with providing communications support to the Veterinary College and Teaching Hospital via telephone, paging and computerized messaging system. Will serve as a contact for emergencies within the building. Will interact frequently with college security and Virginia Tech Police. Will handle physical plant calls as needed. Supports the Patient Receiving/Medical Records/Patient Coordinators in proper registration, admissions and scheduling. Must be able to calmly and quickly handle patient emergency situations contacting the proper personnel for assistance. General Office duties will include faxing and copying, scanning and uploading forms into the medical record. This person must have good communication skills and be able to communicate well with referring vets, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will service many areas and take on the role of liaison between client and the VTH. The goal for this relationship is to make the clients experience with the VTH to be as smooth as possible, ensuring the owner and patient receive the best possible attention.

Required Qualifications

Previous experience in a professional office environment; demonstrated strong communication and customer service skills; ability to work under stress; ability to maintain a pleasant controlled voice; ability to multitask. Individual must be approachable and pleasant under all situations.

Preferred Qualifications

Experience in a busy professional office with direct public contact. Knowledge of medical terminology.

Pay Band
3; Salary

Overtime Status
Non-Exempt: Eligible for overtime

Appointment Type
Restricted

Salary Information
Starting at $36,501, commensurate with experience

Hours per week
40+

Review Date
03/16/2026

Additional Information
The successful candidate will be required to have a criminal conviction check.

If you are an individual with a disability and desire an accommodation, please contact Stephanie Day at hallsr@vt.edu during regular business hours at least 10 business days prior to the event.

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