"Patient Services Associate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Check In/Out

• Provide Check-in and check-out services on a floor for all clinics
• Greet patients/visitors and direct them to the appropriate area
• Confirm appt, obtain general consent, mark a patient as checked in, collect prepayment
• Collect cash/credit card payments from patients using established guidelines; Collect post-treatment payments.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards(cash out at the end of the day).
• Provide patients with copies of any remaining paperwork they need to fill out with the provider, e.g., tx plans, friends and family consent, payment plan.
• Direct patients who have not pre-registered to the registration staff.

Customer Services

• Routine checks on patients or families with extended wait times (monitor the waiting room and intervene when necessary), and communicate with respective clinic staff to update patients on wait-time status.
• Respond to urgent/emergent requests, including contacting appropriate staff and providing non-medical support ( examples: patient request to speak to supervisor, disruptive patient-contact security, late patient-contact clinic coordinator) .
• Respond to patient/visitor requests and complaints.
• Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
• Ensure the waiting area is neat, organized, and safe; contact environmental services to arrange cleaning.
• Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verifying next-day appointments, auditing future appointments for missing pieces, and alerting appropriate staff
• Routine checks of email inboxes, responding in a timely manner
• Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms.
• Routine checks of email inboxes and responding when appropriate.
• Creating patient charts.
• Completing payment adjustment forms

Required Qualifications

• High school diploma or GED
• 1+ years of work experience in a dental/medical facility
• Ability to communicate with diverse populations, including staff, faculty, students, and patients
• Ability to understand insurance copay information
• Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email
• Must be able to maintain confidentiality with respect to patient information
• Must exhibit a professional and positive image and disposition when interacting with patients, students, departmental staff members, and allied health professionals

Preferred Qualifications

• Experience working with Epic software
• Experience providing check-in/check services in a dental or medical office setting
• Experience with a computerized patient management system

Working Schedule is Monday thru Friday 8am-5pm.

This is a one-year term-limited position.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.