"Patient Services Associate"

Frontline interaction with patients and families performing clerical functions in a busy outpatient specialty clinic setting for Briarwood Health Associates Building #5. This job is offsite; therefore, parking is free and easily obtained. We are seeking a compassionate and enthusiastic Patient Services Associate to join our team. This individual will share our priorities which include high-quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources, and the ideal customer service experience. This position will provide primary support for the Divisions of Cardiology, Gastroenterology, and Rheumatology.

• Check in and check out patients.
• Scheduling and coordination of patient appointments, tests and consults.
• Gather and verify patient demographics, insurance and other pertinent information.
• Prepare, maintain, and update forms, consents, and questionnaires.
• Provide general information to staff and families.
• Process patient charges, collect payments, and reconcile cash collections.
• Management of MiChart in-basket notes.
• Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience.
• Perform other related duties as assigned.

Required Qualifications:

• High School diploma or equivalent is necessary.
• 0-2 years of experience
• Clerical experience is necessary, preferably in a medical setting.
• Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills.
• The selected individual must also have excellent attendance.
• Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.
• Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.
• Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills.
• Demonstrated actively listening and information technology skills.

Preferred Qualifications:

• Basic medical terminology.
• Previous experience in an ambulatory care clinical setting.
• Knowledge of University and Department of Internal Medicine policy and procedures.
• Experience working with Cadence and MiChart and Insurance carriers.

Shift/Hours/Days: Days/ 9:00AM - 6:00 PM/ Monday - Friday (hours may vary)

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.