"Patient Services Associate"

Neurology is seeking an experienced, positive, highly motivated, organized person with excellent multi-tasking ability and record keeping skills to join our growing team. Must have exceptional written and verbal interpersonal communication skills. Demonstrated experience delivering excellent customer service. Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required. Attention to detail, follow-through and time management skills are necessary. Must be able to work independently with minimal supervision and as part of a dedicated team. Ideal candidate will have experience working in a team-oriented atmosphere and can manage a fast paced work environment with the ability to promote professional relationships within a team environment. Associate Level- Must be proficient in use of MiChart. 

Including but not limited to:

• Provide customer service to patients by facilitating business processes (i.e. scheduling, virtual and in person, pre-arrival, check in and checkout confirm patient demographics, insurance coverage referring/primary care physician information).
• Schedule and coordinate clinic and ancillary appointments upon checkout, referring and/or primary care physician information and requests.
• Collect cash and credit card payments from patients and daily cash reconciliation using established guidelines and following Mich. Medicine and Neurology Department procedures.
• Ensure appropriate medical documentation and criteria have been met to initiate visit/procedure prior authorization process.
• Submit prior authorization request with clinical documentation using established guidelines based on patient's insurance carrier requirements.
• Support Subspecialty Clinic Providers.
• Other duties as assigned.

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.
• Ability to fully utilize MI Chart (Epic system) to access Ambulatory Care functionality in scheduling, referrals, processing collections and generating reports
• A successful candidate will be motivated and a self-starter
• Two to three years clerical experience in an outpatient setting
• Familiarity with MM policies and procedures
• Respectful and compassionate attitude promoting service excellence
• Excellent communication and interpersonal skills and the ability to work in a team environment
• Demonstrate flexible and creative problem solving skills
• Demonstrate integrity and commitment to exceeding the needs of our patients and families
• Ability to develop and maintain collaborative and collegial interactions with staff and faculty
• Maintain confidentiality in al business matters
• Demonstrated record of excellent attendance
• Attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy complex clinical setting is necessary
• Familiarity with insurance authorization process.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.