"Patient Services Associate"

Posted: 12-Mar-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 274891

• Accurately and efficiently schedule patient appointments utilizing Cadence.
• Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
• Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

Qualifications

• High School Diploma or GED.
• 2 -3 years of experience.
• Knowledge of basic medical terminology.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal, and information technology skills

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.