Patient Services Associate

A cover letter is required for consideration for this position and should be attached as the first page of your resume.

The cover letter should address each of the following points:

1. Describe your experience and why you believe you would be a good fit for this position.
2. Outline your customer service experiences which would be applicable to this position.
3. Describe why you chose a career in health care.

This position is located at Chelsea Health Center.

The candidate will provide outstanding customer service in a busy, fast-paced office. Quality Improvement and Lean thinking are a priority in our clinic. Must be able to work independently and demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty, and staff. We are actively seeking compassionate, enthusiastic and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. Work collaboratively with all members of the clinic health center team, physicians, registered nurses, medical assistants and clerical staff in the delivery of care to patients and families.

• Provide outstanding customer service to both internal and external customers.
• Accurately and efficiently schedules patient appointments utilizing Cadence.
• Accurately document any communication from patients and outside customers and forward to appropriate location.
• Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Manages admin support inbasket.
• Responds to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions
• Provide check in and check out duties
• Assists patients with payment questions on the phone or in person.
• Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines.
• Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
• HIM: Point of Care Scanning
• Participates in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Other Duties assigned by lead.

• Graduation from high school or an equivalent combination of education and experience
• 1 year of customer service experience
• Working knowledge of MiChart (Cadence and EpicCare)
• Familiarity with medical terminology
• Experience in a healthcare environment
• Experience working within a large, complex health care setting
• Knowledge of University policies and procedures
• Demonstrated record of excellent attendance.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.
• Demonstrates active listening, written, verbal and information technology skills

This position is located at Chelsea Health Center

Hours of operation currently at the clinic are:

Monday & Thursday 7:30 am - 7:30 pm

Tuesday, Wednesday, Friday 7:30 am - 5:30 pm

Saturday 8:00 am - 12:00 pm.

Hours for this position: Monday - Friday 8:30 am to 5:30 pm with rotating evening and Saturday clinic.